All our Products are securely packaged and sent Second Class through Royal Mail within the UK and Air Mail for the rest of the world, or by such other class and carrier as we shall from time to time decide. Products will be dispatched within 2-3 working days of receipt of your order, subject to availability.
If your goods are not received within 10 days of your order please contact us to ensure the correct details have been provided and your order has been dispatched.
Museum of Scottish Lighthouses
Tel: 01346 511022
You should also check with your local Royal Mail office to ensure your goods are not being held for you.
You may return any Products you have purchased within thirty (30) days of delivery for any reason (including if you simply change your mind) as long as the Product remains in its original condition and with any packaging intact. To do so you must notify us in writing or other durable medium (including email) within those thirty (30) working days. Provided you have met the conditions for a refund, you will then be entitled to a refund from Museum of Scottish Lighthouses, which will be paid as soon as possible, but in any event within thirty (30) days. You must arrange for and pay the costs of returning the Products to Museum of Scottish Lighthouses. While in your possession, you must keep any Products you intend to return to us in the original condition.
- the Product delivered is not what you ordered (including any Substitute Products), or does not correspond with its description;
- the Product delivered is not of a satisfactory quality; or
- the Product is not fit for the purpose for which you have bought it and you notified Museum of Scottish Lighthouses of this purpose before purchase
The Museum of Scottish Lighthouses will, at its option, deliver to you a replacement Product or refund to you the price paid and your reasonable costs of returning the Products. If you have any complaints, you should direct them to us via email at the email address above or by post at the address above.